This will walk you through a form where you will need to choose your account, the purchase you wish to refund, the reason for requesting a refund, and other details.Īlternatively, go to your Google Play order history and click Request a refund next to the purchase. To begin, go to Google's refund request page and click Request a refund. It's also useful if the app has been removed from the Play Store. You should also use this form for in-app purchases and subscriptions. If it's been longer than two hours since you made your purchase, but less than 48 hours, you can use an online form to request your refund. For example, you can request a refund for a defective movie or TV show via Google Play Movies & TV within 65 days, while you have 120 days for unauthorized purchases. That 48 hour timeline can differ depending on the type of content you purchased, the reason for your refund, and your country (you can change your Play Store country, if needed). It's been less than 48 hours since you bought an app or made an in-app purchase.If this applies to you, skip to the 'How to Report a Fraudulent Google Play Purchase' section below. You don't recognize the purchase and it wasn't made by you or anyone that you know.The purchase was accidentally made by a friend or family member using your account.You can request a Google Play refund directly through Google if: The refund will go to your original payment method. Google is reasonably flexible with refunds. What Is the Google Play Store Refund Policy? Here's everything you need to know about Google Play Store's refund policies and how to request a refund.

Play store payment method